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Smart IVR Service for automated call handling, lead generation, and seamless customer support.

Automate & Optimize Your Business Calls with Smart IVR Solutions

  • 24/7 Automated Call Handling
  • Multi-Level IVR for Smart Call Routing
  • Reduce Wait Time & Improve Customer Satisfaction
  • Seamless CRM & API Integration
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What is IVR (Interactive Voice Response)?

As the Best IVR Service Provider in India, we offer seamless automation for enhanced customer interactions.

  • Customer Calls Your Business Number (Toll-Free, Local, or Virtual).
  • IVR System Greets the Caller with a customized welcome message.
  • Caller Selects an Option using the keypad or voice command.
  • Call is Routed to the appropriate department or self-service menu.
  • Real-Time Call Analytics & Reports help businesses track customer interactions.

Types of IVR Systems

Single-Level IVR

Ideal for businesses that need a basic automated menu to direct calls.

Multi-Level IVR

Perfect for businesses handling multiple departments and complex call flows.

Hosted IVR (Cloud-Based)

A cloud telephony-based IVR solution that requires no hardware installation.

Key Benefits of Textspeed’s IVR System

24/7 Customer Service

  • Calls are handled even outside business hours.

Automated Call Routing

  • Directs callers to the right department instantly.

Reduce Call Center Costs

  • Less dependency on live agents.

Personalized Greetings & Custom Menus

  • Create a unique customer experience.

Multi-Language Support

  • Provide IVR in different languages.

Self-Service Features

  • Let customers check their balance, order status, etc., without talking to an agent.

Call Recording & Analytics

  • Monitor performance with real-time insights.

Seamless Integration

  • Works with Zoho, HubSpot, Salesforce, Freshdesk, and custom CRMs.

IVR Use Cases for Different Industries

E-commerce & Retail

  • Order tracking & delivery updates
  • Customer support & returns processing

Healthcare

  • Appointment scheduling & reminders
  • Lab report access via IVR

Banking & Finance

  • Balance inquiries & transaction details
  • Loan application status updates

Call Centers & BPOs

  • Automated customer support
  • AI-powered call routing

Real Estate

  • Property inquiry & lead capture
  • Automated follow-up calls

IVR Pricing Plans

Affordable & Transparent Pricing – Choose a plan that suits your business needs!
Plan Starter Business Enterprise
Monthly Price ₹999/month ₹2,499/month ₹4,999/month
Call Routing Single-Level Multi-Level Multi-Level with AI
Custom Yes Yes Yes
Greetings Call Recording No Yes Yes
Live Call Reports Yes Yes Yes
API Integration No Yes Yes
Multi-Language IVR No Yes Yes
Self-Service IVR No Yes Yes
Dedicated Support No Yes Yes

📞 Need a custom plan? Contact us today for special discounts

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Real-Time Analytics & Reporting

Monitor Call Volumes & Trends

Track how many calls your IVR system handles.

Analyze Drop-Off Rates

Find out where customers are leaving the IVR menu.

Optimize Call Flow

Improve IVR options based on customer interactions.


IVR Call Handling Features

Toll-Free Number & Virtual Number

  • Get local, international, and toll-free numbers to handle customer calls professionally.

Multi-Level IVR

  • Guide customers through multiple levels of menu options (Press 1 for Sales, Press 2 for Support, etc.).

Skill-Based Routing

  • Connect customers to the right agent based on their query type.

Sticky Agent

  • Ensures returning customers are connected to the same agent they spoke to earlier.

Voicemail & Personalized Greetings

  • Let customers leave voice messages outside business hours with customized branding.

Call Masking

  • Keep customer and agent numbers private while ensuring seamless communication.

IVR Call Routing Features

Time-Based Routing

  • Automatically route calls based on business hours or agent availability.

Call Queuing

  • Place customers in a queue and route them when an agent is free.

Ring Groups & Concurrent Calls

  • Assign specific teams for faster response times and allow multiple agents to receive calls simultaneously.

Call Forwarding

  • Forward calls to multiple numbers to ensure no customer call is missed.

After-Office Hours Routing

  • Set up predefined call flows when your office is closed.

Custom Caller ID

  • Display a business number instead of agent personal numbers for branding.

IVR Productivity & Automation Features

Click-to-Call IVR

  • Enable customers to request a callback with one click.

Call Notes & Tags

  • Agents can add notes to calls for future reference.

Call Transfer & Conferencing

  • Transfer calls internally or merge calls with other departments.

Blacklist & Spam Control

  • Block unwanted spam or bot calls to prevent interruptions.

Custom Business Hours

  • Define working hours & automate voice responses for non-business hours.

Missed Call Alerts & Call-Back Feature

  • Never lose a lead! Get instant notifications for missed calls.

IVR Reporting & Monitoring Features

Live Call Monitoring & Whispering

  • Supervisors can listen to ongoing calls and coach agents secretly without the customer knowing.

Call Recording & Playback

  • Record all IVR and agent calls for quality assurance & training.

Custom Reporting & Analytics

  • Track missed calls, answered calls, call duration, and agent performance.

Call Barging

  • Join ongoing calls if agents need assistance.

Supervisor Dashboard

  • Monitor real-time call feeds and team performance at a glance.

IVR - FAQ

  • 01 What is IVR, and how does it benefit my business?

    IVR is an automated system that interacts with callers, provides information, and routes calls without human intervention. It improves efficiency, customer service, and cost savings.

  • 02Can I set up IVR in multiple languages?

    Yes! You can create multi-language IVR menus to serve a diverse customer base.

  • 03 How does IVR integrate with my CRM?

    Textspeed’s IVR seamlessly connects with Zoho, Salesforce, HubSpot, and other CRMs, ensuring smooth data flow.

  • 04 Can I track customer interactions through IVR?

    Yes, our IVR system provides real-time reports on call performance, menu selections, and agent transfers.

  • 05 Is IVR available 24/7?

    Yes! IVR ensures round-the-clock availability, even outside business hours.

  • 06 How much does IVR cost?

    Pricing depends on features and call volume. Check our pricing table above or contact us for a custom plan.

  • 07 Can I get a trial before purchasing?

    Yes! Sign up for a Free Trial to test our IVR system before committing.

Get In Touch

We're Here to Help!

Have questions about our services, plans, or need technical support? Our team is ready to assist you. Feel free to reach out to us through any of the methods below.

Customer Support Hotline:

Phone: +91-8939106042
Hours: Monday-Friday: 9.30AM – 6.30PM, Saturday: 9.30AM – 4.30PM

Streamline customer interactions with an intelligent IVR system.

Route calls, collect inputs, and enhance user experience with automated voice responses.

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IVR (Interactive Voice Response) System