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GDPR Compliance at Textspeed

Our Commitment to Data Privacy & Security

At Textspeed Technology, we understand the importance of data privacy and security in today’s digital landscape. We are fully committed to safeguarding user information and ensuring compliance with the General Data Protection Regulation (GDPR), India’s IT Act, 2000, and TRAI (Telecom Regulatory Authority of India) guidelines. Our data handling processes are designed to protect your rights while ensuring secure and reliable communication solutions, including Bulk SMS, WhatsApp Business API, RCS, Voice Calls, Chatbots, and Digital Marketing Services.

How We Process and Handle Data

We collect, store, and process only the data necessary for the effective functioning of our services. This data is processed in accordance with legal, contractual, and business requirements, ensuring transparency, security, and ethical use.

Lawful Basis for Data Collection

Our data processing activities are based on:

  • User Consent: We collect and process personal data only when explicit consent is provided.
  • Contractual Necessity: Data is processed when required to fulfill contractual obligations, such as sending bulk SMS, API messages, or executing marketing campaigns.
  • Legitimate Interest: Data is used for business development, customer support, and fraud prevention while maintaining user rights.
  • Legal Compliance: We retain and disclose data as required by Indian laws, TRAI guidelines, GDPR regulations, and law enforcement directives.

Your Rights Under GDPR & Indian IT Act

We respect your rights and provide you with full control over your personal data. You have the right to:

  • Access Your Data: Request a copy of the personal data stored by us.
  • Rectify Errors: Correct any incorrect or incomplete data.
  • Erase Data ("Right to Be Forgotten"): Request deletion of your data when it's no longer necessary.
  • Restrict Processing: Limit how we use your data in certain situations.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: Revoke your consent at any time for specific data processing activities.

To exercise your rights, you can contact our Data Protection Officer (DPO) at [your email/contact form].

Data Security & Protection Measures

We implement strong security measures to prevent unauthorized access, data breaches, or misuse of customer information, including:

  • 256-bit SSL encryption to protect sensitive data during transmission.
  • Regular Security Audits to assess risks and vulnerabilities.
  • Role-Based Access Control (RBAC) ensuring only authorized personnel can access specific data.
  • Data Anonymization & Encryption to protect sensitive customer information.
  • Compliance with TRAI, GDPR & ISO 27001 Standards for maximum security.

Third-Party Data Sharing & Storage

  • We do not sell, trade, or share personal data with unauthorized third parties.
  • Data is stored on secure servers with industry-standard encryption.
  • We may share data with trusted service providers, such as payment gateways or cloud storage providers, under strict confidentiality agreements.
  • International data transfers comply with GDPR cross-border transfer regulations.

Data Retention & Deletion Policy

  • We retain data only as long as necessary for service delivery, legal compliance, or customer support.
  • Unused data is securely deleted or anonymized after a predefined retention period.
  • Customers can request deletion of their data at any time, subject to legal and operational requirements.