Solutions · Logistics, Courier & Supply Chain

Messaging Solutions for the
Logistics & Delivery Industry

Automate shipment tracking, delivery OTPs, NDR follow-ups, COD confirmations and driver coordination — across WhatsApp API, RCS, SMS, Voice, Email and smart fallback, from one platform that plugs straight into your TMS or WMS.

Real-time shipment status notifications
Automated tracking links & delivery OTPs
Cut RTO and failed deliveries with NDR automation
Collect delivery feedback automatically

Explore Our 6 Services

-32%RTO & failed deliveries

-45%WISMO support calls

Consignment trackingAWB 7841 2290 5518Live

Order bookedChennai Hub · 09:12

Picked upAmbattur · 11:40

In transitBengaluru sorting centre · 04:25

Out for deliveryRider: Suresh K · 08:05

DeliveredOTP verified · 14:32

WhatsApp API
Booking confirmed ✅ AWB 7841 2290 5518 · pickup scheduled today between 11 AM – 2 PM.

Trusted by 8,500+ businesses across India

Results

Results we've helped logistics clients achieve

Fewer failed deliveries, fewer "where is my order?" calls, faster cash collection.

1B+

Messages delivered annually

99.9%

Platform uptime

8,500+

Happy customers

70%

Manual follow-ups saved

24 hrs

Onboarding & go-live

Who we serve

Every link in the supply chain

Courier companies, 3PL partners, freight operators, warehouses and last-mile fleets — configured for how your consignments actually move.

Courier & Express

Pickup confirmations, tracking links, delivery OTPs and NDR follow-ups at parcel scale.

3PL & Fulfilment

Branded, white-label updates on behalf of every seller you ship for, from one API.

Warehousing & Inventory

Inbound/outbound alerts, stock-dispatch notices and gate-pass OTPs for drivers.

Freight & Trucking

Load assignment, e-way bill sharing, driver check-in calls and POD confirmations.

Last-Mile Delivery

Live rider ETA, address confirmation, delivery OTP and reattempt scheduling.

Q-Commerce & Hyperlocal

Minute-level dispatch alerts, rider-on-the-way pings and instant delivery proof.

Cold Chain & Pharma

Temperature-excursion alerts, chain-of-custody OTPs and time-critical escalations.

Cross-Border & Shipping

Customs-clearance updates, duty-payment reminders and international tracking alerts.

Our six services

Six services that move your logistics business

Each channel does a different job in the supply chain — and together they make sure no consignment, no customer and no rupee goes untracked.

WhatsApp APISVC-01

A live tracking channel your customer already has open — plus a chatbot that answers "where is my order?" before it becomes a ticket.

Instant order confirmations and status updates at every hop.
Live tracking links and rider location shared in chat.
Self-service chatbot for reschedules, address edits and returns.

Explore WhatsApp API

RCS MessagingSVC-02

Turn a plain tracking SMS into a verified, branded card with a map, a photo of the parcel and one-tap actions.

Visually rich notifications with images, buttons and suggested replies.
Documents & receipts — invoices, PODs and e-way bills shared directly.
Verified sender — your logo and blue tick stop tracking-link phishing.

Explore RCS

Bulk SMS & OTPSVC-03

The channel that always lands — on any handset, any network, in any pin code your riders reach.

Delivery & return OTPs — secure 2FA for handover, returns and refunds.
Shipment status alerts for domestic and international consignments.
Feedback surveys on the delivery experience, sent the moment it's signed.

Explore Bulk SMS

Voice & IVRSVC-04

The channel that saves the delivery. When a parcel is at the door and nobody answers the app, a call still gets through.

IVR for live shipment updates — customers call and hear the latest status.
COD & NDR press-1 calls — confirm the order or reschedule before the reattempt.
Number masking — riders and customers talk without sharing personal numbers.

Explore Voice & IVR

EmailSVC-05

The paper trail. Manifests, invoices, PODs and B2B shipment reports that need to be filed, not just read.

Booking & shipment updates with tracking links and delivery estimates.
Invoices, PODs & e-way bills delivered and archived automatically.
Client reports — weekly SLA, TAT and exception summaries for B2B accounts.

Explore Email

Smart FallbackSVC-06

The service that makes the other five bulletproof. A failed delivery alert is a failed delivery — so no message is allowed to drop.

Automatic cascade — WhatsApp API → RCS → SMS → Voice → Email in one API call.
Pay per attempt — billed only for the channels actually used, not the whole chain.
Unified delivery log — one audit trail across every hop and every channel.

See Fallback Pricing

The consignment journey

Every hop triggers the right message

From booking to proof of delivery, each event in your TMS fires a message on the channel most likely to be read — automatically.

Order booked & pickup scheduled

The moment a shipment is created in your TMS, the consignee gets an AWB, a pickup window and a live tracking link — before a single call is made.

Zero manual confirmation callsTracking link from minute one

WhatsApp API09:12

Booking confirmed ✅ AWB 7841 2290 5518
Pickup: today, 11 AM – 2 PM. Track your parcel anytime.

Track ShipmentReschedule

Integrations

Plugs into the systems
that run your fleet

Connect Textspeed to your TMS, WMS, ERP, courier aggregator or order-management system in days, not quarters. Booking, pickup, scan, out-for-delivery, NDR and POD events flow in through our APIs and webhooks — and the right message goes out instantly, with no operator in the loop.

Running custom in-house software? Our REST APIs, SMPP binds and delivery callbacks are built for high-throughput logistics traffic, from a single hub to a national network.

TMSTransport management

WMSWarehouse systems

ERPSAP, Oracle & more

E-commerceShopify, Woo, Magento

Fleet & GPSLive rider tracking

CRMZoho, Salesforce

REST APICustom workflows

WebhooksReal-time scan events

Why logistics businesses choose Textspeed

Built for volume, speed and exceptions

Logistics messaging is not a campaign — it's infrastructure. We treat it that way.

All six services, one panel

WhatsApp API, RCS, SMS, Voice, Email and fallback routing — one login, one API, one invoice.

Built for burst volume

Festive-season and sale-day peaks handled with high-TPS SMPP and multi-operator routing.

NDR & RTO automation

Turn every failed attempt into a reschedule instead of a return — automatically, within minutes.

DLT & TRAI compliant

Tracking alerts, OTPs and PODs are transactional — delivered 24×7 even to DND numbers.

Speaks every delivery language

Tamil, Hindi, Telugu and 20+ languages — plus text-to-speech IVR for riders and consignees.

24/7 expert support

A named account manager plus 50+ specialists — because parcels don't stop at 6 PM.

Testimonials

Trusted by growing businesses across India

See why leading brands choose Textspeed for reliable customer communication.

“Reliable & Effective Bulk SMS Services”Textspeed Technology has been a game-changer for our marketing campaigns. Their Bulk SMS service helped us reach our customers instantly, increasing engagement and sales. The reliability and delivery speed are exceptional!

RameshMarketing Head, Tanishq

“Complete Communication Solutions Under One Roof”We rely on Textspeed Technology for all our messaging needs, including Bulk SMS, WhatsApp API, and RCS services. Their seamless integration and efficient support have significantly enhanced our customer communication. Highly recommended!

AkashMarketing Manager, Astral Pipes

“Trusted Bulk SMS Partner”Textspeed Technology has provided us with an outstanding Bulk SMS service that helps us communicate effectively with our stakeholders. Their system is fast, efficient, and easy to use!

RaguProject Zonal Head, Chennai Corporation

“Powerful WhatsApp & SMS Marketing”Textspeed’s Bulk WhatsApp and SMS solutions have been instrumental in boosting our promotional campaigns. Their platform is user-friendly, and the customer support is top-notch!

RevathiMarketing Head, Poorvika

“Seamless Bulk Messaging Solutions”Textspeed Technology’s Bulk SMS service has helped us streamline our sales communication. Their high delivery rates and intuitive platform make them a valuable partner for our business.

AshiqSales Head, Mohamed Sathak

Independent verification

Don't Just Take Our Word For It . Ask AI

Explore how leading AI platforms describe Textspeed as a communication platform as a service (CPaaS) built for modern business communication. From WhatsApp API and SMS to RCS, Voice, and Email, our enterprise communication solutions help businesses connect, engage, and scale with confidence.

ChatGPT

Ask OpenAI's ChatGPT about Textspeed.

Ask ChatGPT

Claude

Ask Anthropic's Claude about Textspeed.

Ask Claude

Gemini

Ask Google's Gemini about Textspeed.

Ask Gemini

Perplexity

Ask Perplexity about Textspeed.

Ask Perplexity

Grok

Ask xAI's Grok about Textspeed.

Ask Grok

Trusted by businesses for WhatsApp API, SMS, RCS, Voice, Email, and enterprise communication solutions.

AI responses are generated independently by each platform and may vary based on publicly available information.

FAQ

Logistics messaging — questions answered

What courier, 3PL and fleet operators ask before switching to Textspeed.

WhatsApp API turns tracking into a conversation. Textspeed sends booking confirmations, pickup alerts, live tracking links, rider ETAs and delivery OTPs on WhatsApp API, and a chatbot answers 'where is my order?', address changes, reschedules and return requests instantly — which typically removes a large share of WISMO calls from your support queue.

RCS adds rich media to the default Android inbox. Shipment updates carry your logo, a verified blue tick, parcel images, maps and one-tap buttons like Track, Reschedule or Change Address. You can also share invoices, PODs and e-way bills directly, and because the sender is verified, customers are far less likely to fall for tracking-link phishing.

SMS is the channel that always lands — on any handset, on any network, in any pin code. Textspeed uses it for delivery and return OTPs, secure 2FA on refunds, domestic and international shipment status alerts, and post-delivery feedback surveys. Transactional logistics alerts reach even DND numbers.

Voice saves the delivery. An IVR line lets consignees call and hear live shipment status; automated press-1 calls confirm COD orders and reschedule failed deliveries; and number masking lets riders and customers speak without exposing personal numbers. Voice reminders also work in 22+ Indian languages via text-to-speech.

Two ways. Before dispatch, every COD consignment gets a press-1 confirmation call plus a digital payment link, so unconfirmed orders never leave the hub. After a failed attempt, an NDR sequence fires automatically — WhatsApp API, then SMS, then a voice call — asking the customer to pick a new slot or correct the address, and pushes the reattempt straight back into your TMS.

Yes. Textspeed connects to transport management systems, warehouse management systems, ERPs, courier aggregators, fleet/GPS platforms, e-commerce stores and CRMs through REST APIs and webhooks. Booking, scan, out-for-delivery, NDR and POD events trigger the right message automatically, in real time.

Yes. Our REST APIs, SMPP binds and delivery callbacks are built for high-throughput logistics traffic, and our team builds custom workflows around your scan codes, exception types and escalation rules — whether you run a single hub or a national network.

Yes. High-TPS SMPP connectivity, multi-operator smart routing and automatic failover are built for burst traffic, backed by a 99.9% uptime SLA — so tracking alerts and delivery OTPs keep flowing on your busiest days.

Smart fallback takes over. The message cascades automatically from WhatsApp API to RCS, then SMS, then a voice call, then email, through a single API call with retry windows you control. You are billed only for the channels actually attempted, and every hop appears in one unified delivery log.

Yes. Textspeed is DLT-registered and TRAI-compliant, data is encrypted in transit and at rest, delivery OTPs and 2FA run on a secure priority route, and verified sender identities on WhatsApp API and RCS protect your customers from parcel-scam phishing. Every message is logged with a full audit trail.

Messaging Solutions for the
Logistics & Delivery Industry

Results we've helped logistics clients achieve

Every link in the supply chain

Six services that move your logistics business