Solutions · Healthcare & Hospitals

Patient Communication for
Hospitals, Clinics & Labs

Book appointments, send reminders that stop no-shows, deliver lab reports securely, collect payments and follow up on treatment — with WhatsApp, RCS, SMS, Voice and Email working as one automated patient journey.

Cut appointment no-shows with automated reminders
Let patients book & reschedule on WhatsApp, 24/7
Deliver lab reports and prescriptions instantly
Connects with your HMS, EMR, LIS and CRM

See the Patient Journey

-40%appointment no-shows

24/7patient self-service

City Care HospitalBusiness Account

Trusted by 8,500+ businesses across India

Who we serve

Built for every kind of healthcare provider

From a single-chair dental clinic to a multi-speciality hospital chain — the same platform, configured for your patient flow.

Multi-speciality HospitalsOP appointments, IP admissions, discharge summaries, department-wise routing.

Cardiology ClinicsECG/ECHO report delivery, medication reminders, post-procedure follow-ups.

Dental ClinicsCleaning & check-up recalls, treatment-plan follow-ups, EMI reminders.

Eye Care & OptometryVision-test bookings, spectacle-ready alerts, LASIK consultation follow-ups.

Diagnostic Labs & RadiologyHome-collection booking, sample-received alerts, secure report links.

PharmaciesRefill reminders, order-ready alerts, delivery updates, prescription uploads.

Ortho, Derma, Ayurveda & morePhysiotherapy sessions, skin-treatment cycles, therapy adherence nudges.

Home Care & AmbulanceVisit confirmations, caregiver ETA, emergency alerts, shift dispatch.

Results

What healthcare providers see with Textspeed

Fewer no-shows, fewer front-desk calls, faster cash collection.

1B+

Messages delivered annually

99.9%

SLA uptime

8,500+

Businesses served

70%

Front-desk work reduced

24 hrs

Onboarding & go-live

Automated patient journey

One sequence, from enquiry to follow-up

Every message fires automatically from an event in your HMS — booking, admission, report ready, discharge, review due — on the channel the patient actually reads.

Five channels, one platform

How each Textspeed service helps your hospital or clinic

WhatsApp, RCS, SMS, Voice and Email — each doing what it does best across appointments, reports, reminders and support.

WhatsApp & Chatbot

A 24/7 front desk that books, reminds and answers — without a single phone call.

Explore WhatsApp API

Appointment booking bot

Patients pick a department, doctor, date and slot inside WhatsApp — and reschedule or cancel themselves.

Reports & prescriptions

Lab reports, scans and prescriptions delivered as secure PDFs the moment they're signed off.

Patient FAQs & triage

Timings, doctor availability, insurance, room tariffs — answered instantly, with escalation to staff when needed.

RCS Messaging

Verified, branded messages that patients trust — right inside their default inbox.

Explore RCS

Verified hospital sender

Your hospital's name, logo and blue tick on every message — patients know it isn't a scam.

Rich appointment cards

Doctor photo, department, date and time with Confirm, Reschedule and Directions buttons in one card.

Health camp campaigns

Master health check-ups, vaccination drives and camps promoted with images and one-tap registration.

Bulk SMS & OTP

Reaches every patient — including elderly patients with basic phones and no internet.

Explore Bulk SMS

Appointment reminders

Same-day and 24-hour reminders on the transactional route — delivered even to DND numbers.

OTP & report access

Secure OTPs for patient-portal login and report download — delivered in seconds.

Medicine & refill alerts

Dosage reminders, refill nudges and follow-up-due alerts that improve treatment adherence.

Voice & IVR

For patients who don't read messages — and for emergencies that can't wait.

Explore Voice

Confirm appointment (Press 1)

An automated call the day before — "Press 1 to confirm, 2 to reschedule" — that cuts no-shows sharply.

IVR for the front desk

Route calls by department, share timings and doctor availability without tying up receptionists.

Voice reminders in local language

Text-to-speech calls in Tamil, Hindi and 22+ languages — perfect for elderly and rural patients.

Email

For documents that must be kept — reports, bills, insurance and health content.

Explore Email

Bills, invoices & insurance

Discharge summaries, itemised bills, GST invoices and insurance documents delivered instantly.

Health check-up campaigns

Annual check-up reminders, package offers and seasonal health drives with full open/click reporting.

Patient education & newsletters

Post-treatment care instructions, diet plans and doctor articles that build long-term trust.

Integrations

Connects to the systems
your hospital already runs

Textspeed plugs into your HMS, EMR/EHR, lab information system, appointment software and CRM. Booking, admission, report-ready, billing and discharge events flow in automatically — and the right message goes out without your staff touching a keyboard.

Running custom software? Our REST APIs, SMPP and webhooks handle real-time appointment sync, report links and patient journeys at any scale — for a single clinic or a 20-hospital chain.

HMS / HISHospital management

EMR / EHRPatient records

LIS / Lab softwareReports & samples

Appointment softwareSlots & schedules

CRMZoho, Salesforce & more

REST APIAny custom system

WebhooksReal-time events

Payment linksConsultation fees

Fallback capabilities

A reminder a patient never sees is a slot you lose

If a WhatsApp reminder can't be delivered, Textspeed automatically re-sends it over RCS, then SMS, then places a voice call — so the appointment reminder, report alert or emergency notice always reaches the patient. You're billed only for the channels actually attempted.

WhatsAppTrying…

RCSIdle

SMSIdle

Voice callIdle

Why healthcare providers choose Textspeed

Built for patient care, not just messaging

Everything a hospital, clinic or lab needs to communicate — in one panel, one API, one invoice.

Everything in one place

WhatsApp, RCS, SMS, Voice, Email, chatbot and automation — no juggling five vendors.

Patient data handled securely

Encrypted in transit and at rest, role-based access and audit logs — your patient list is never shared.

Smart fallback routing

Critical reminders and report alerts always land — if one channel fails, the next fires automatically.

DLT & TRAI compliant

Sender IDs, templates and consent handled correctly — service messages reach even DND patients.

Speaks your patients' language

Tamil, Hindi, Telugu and 20+ languages across SMS, WhatsApp and text-to-speech voice calls.

Dedicated expert support

A named account manager plus 50+ specialists for HMS integration, compliance and campaigns.

Testimonials

Trusted by growing businesses across India

See why leading brands choose Textspeed for reliable customer communication.

“Reliable & Effective Bulk SMS Services”Textspeed Technology has been a game-changer for our marketing campaigns. Their Bulk SMS service helped us reach our customers instantly, increasing engagement and sales. The reliability and delivery speed are exceptional!

RameshMarketing Head, Tanishq

“Complete Communication Solutions Under One Roof”We rely on Textspeed Technology for all our messaging needs, including Bulk SMS, WhatsApp API, and RCS services. Their seamless integration and efficient support have significantly enhanced our customer communication. Highly recommended!

AkashMarketing Manager, Astral Pipes

“Trusted Bulk SMS Partner”Textspeed Technology has provided us with an outstanding Bulk SMS service that helps us communicate effectively with our stakeholders. Their system is fast, efficient, and easy to use!

RaguProject Zonal Head, Chennai Corporation

“Powerful WhatsApp & SMS Marketing”Textspeed’s Bulk WhatsApp and SMS solutions have been instrumental in boosting our promotional campaigns. Their platform is user-friendly, and the customer support is top-notch!

RevathiMarketing Head, Poorvika

“Seamless Bulk Messaging Solutions”Textspeed Technology’s Bulk SMS service has helped us streamline our sales communication. Their high delivery rates and intuitive platform make them a valuable partner for our business.

AshiqSales Head, Mohamed Sathak

Independent verification

Don't Just Take Our Word For It . Ask AI

Explore how leading AI platforms describe Textspeed as a communication platform as a service (CPaaS) built for modern business communication. From WhatsApp API and SMS to RCS, Voice, and Email, our enterprise communication solutions help businesses connect, engage, and scale with confidence.

ChatGPT

Ask OpenAI's ChatGPT about Textspeed.

Ask ChatGPT

Claude

Ask Anthropic's Claude about Textspeed.

Ask Claude

Gemini

Ask Google's Gemini about Textspeed.

Ask Gemini

Perplexity

Ask Perplexity about Textspeed.

Ask Perplexity

Grok

Ask xAI's Grok about Textspeed.

Ask Grok

Trusted by businesses for WhatsApp API, SMS, RCS, Voice, Email, and enterprise communication solutions.

AI responses are generated independently by each platform and may vary based on publicly available information.

FAQ

Healthcare messaging — questions answered

What hospitals, clinics and labs ask before switching to Textspeed.

WhatsApp gives patients a 24/7 front desk. With Textspeed, a WhatsApp chatbot books, reschedules and cancels appointments, answers questions about timings, doctors, tariffs and insurance, sends reminders, delivers lab reports and prescriptions securely, and collects consultation fees through payment links — all on the official WhatsApp Business API.

Textspeed sends a confirmation at booking, a 24-hour reminder and a 2-hour nudge, then places an automated press-1 voice call to patients who haven't confirmed. Because the message reaches the patient on the channel they actually use — and falls back to SMS or voice if needed — clinics typically see no-shows drop sharply and freed-up slots get rebooked.

Yes. When a report is signed off in your LIS or HMS, Textspeed automatically sends the patient a secure, expiring link (or PDF) on WhatsApp, with SMS fallback. Patients no longer travel to collect reports, and your front desk stops fielding 'is my report ready?' calls.

Yes. Textspeed connects to HMS/HIS, EMR/EHR, lab information systems, appointment software and CRMs through REST APIs and webhooks. Booking, admission, report-ready, billing and discharge events trigger the right message automatically — for a single clinic or a multi-hospital chain.

Multi-speciality hospitals, cardiology and orthopaedic clinics, dental clinics, eye-care centres, dermatology and ayurveda clinics, diagnostic labs and radiology centres, pharmacies, physiotherapy and home-care providers — any provider that books patients, shares reports or reminds people to come back.

Yes. Patient data is encrypted in transit and at rest, access is role-based and audit-logged, and data is stored in secure Indian data centres. Textspeed is DLT-registered and TRAI-compliant for SMS, follows Meta and Google policies for WhatsApp and RCS, and never sells or shares your patient list.

Yes. Appointment confirmations, reminders, OTPs and report alerts are service/transactional messages, which are delivered 24×7 to all numbers including DND. Promotional content, such as health-camp offers, requires patient consent and follows TRAI's permitted hours.

Yes. SMS and WhatsApp support Unicode in Tamil, Hindi, Telugu and all Indian languages, and voice reminders use text-to-speech in 22+ languages — which matters a great deal for elderly and rural patients who may not read English.

The day before the appointment, Textspeed places an automated voice call: 'Press 1 to confirm, press 2 to reschedule.' Keypresses are captured in real time and written back to your system, so your schedule reflects reality before the clinic opens.

Patient Communication for
Hospitals, Clinics & Labs

Built for every kind of healthcare provider

What healthcare providers see with Textspeed

One sequence, from enquiry to follow-up