Messaging Solutions for
E-commerce & D2C Brands

WhatsApp lets your store sell and support inside the app customers already use. With Textspeed you can share product catalogues, recover abandoned carts, send order and delivery updates, collect payments via links, and run a 24/7 chatbot that answers 'where is my order?', sizing and return questions instantly — all on the official WhatsApp Business API.

When a shopper leaves items behind, Textspeed automatically triggers a personalised message with the product and a direct link back to their cart — on WhatsApp first, falling back to SMS if WhatsApp isn't available. Because these messages are timely and one-to-one, cart-recovery campaigns are consistently the highest-ROI messages an online store sends.

Yes. Textspeed connects with Shopify, WooCommerce, Magento and custom-built stores through REST APIs and webhooks. Order, cart, payment and shipping events flow in automatically and trigger the right message — no manual uploads and no disruption to your existing workflow.

Transactional messages are triggered by an action — OTPs, order confirmations, invoices, shipping updates — and reach every customer, including DND numbers. Promotional messages are marketing campaigns (sales, launches, offers) sent to opted-in customers within permitted hours. Textspeed routes both correctly and keeps them DLT-compliant.

Textspeed automatically calls every cash-on-delivery customer with a press-1 IVR to confirm the order before dispatch. Unconfirmed and cancelled orders are flagged so you don't ship them — directly cutting return-to-origin losses and shipping costs.

Smart fallback handles it. If a WhatsApp message can't be delivered, Textspeed automatically re-sends it over RCS, then SMS, then voice or email — through one API. Your order updates and offers always reach the customer, and you're billed only for the channels actually attempted.

Yes. Build one sequence covering browsing, cart recovery, OTP, order confirmation, COD confirmation, shipping updates, feedback and win-back campaigns. Each step triggers on an event in your store and picks the right channel automatically — no manual sending.

Real-time reports on delivery, opens, clicks, replies and conversions for every channel and campaign — so you can see which message recovered which cart, compare channels, run A/B tests and calculate the revenue each campaign generated.

Yes. Textspeed is DLT-registered and TRAI-compliant for SMS, follows Meta and Google policies for WhatsApp and RCS, encrypts data in transit and at rest, and honours opt-outs automatically. Your customer list stays your property and is never shared.