Solutions · Banking, Financial Services & Insurance

Secure Customer Communication for
Banks, NBFCs, Fintechs & Insurers

Deliver OTPs in under five seconds, alert customers to every transaction, chase EMIs without a call centre, complete KYC on chat and settle claims faster — on WhatsApp API, RCS, SMS, Voice and Email, from one RBI-aware, DLT-compliant platform.

Explore by Sub-sector

DLT & TRAI compliantEncrypted in transit & at rest99.9% SLA uptimeFull audit trail

Live delivery consoleReal-time

5 sec

Average OTP delivery time

99%

API delivery success rate

1B+

Messages delivered annually

24 hrs

Onboarding & go-live

By sub-sector

One platform, five very different businesses

A private bank, an NBFC chasing EMIs, a life insurer at renewal season and a fintech onboarding users all need different messages. Pick yours.

Retail & private banks

From account opening to card servicing, banking runs on messages that must arrive in seconds and survive an audit. Textspeed handles the OTPs, the alerts and the servicing conversations — so branches and call centres handle the exceptions.

Secure OTP & 2FASub-5-second delivery for net-banking login, UPI mandates and card transactions on a priority route.

Transaction & balance alertsDebit, credit, NEFT/IMPS and cheque-clearing alerts pushed the instant they settle.

Self-service on WhatsApp APIBalance, mini statement, cheque status, branch locator and card block — without an agent.

Fraud & security alertsUnusual-login and high-value warnings with instant block-card shortcodes and confirmation calls.

WhatsApp APISMS & OTPRCSVoice IVREmail

Five services, one API

How each Textspeed service grows a BFSI business

Every channel earns its place — for security, for reach, for recovery, for trust.

WhatsApp API & Chatbot

Turn a support cost centre into a servicing and cross-sell channel. Customers check balances, download statements, complete KYC and raise claims inside a verified WhatsApp API business account — no app install, no branch visit.

Self-service banking bot — balance, mini statement, cheque status, branch locator, card block.
Digital KYC & onboarding — collect documents, run video-KYC links, track application status.
Loan & policy servicing — EMI schedule, premium receipts, claim status, policy documents on demand.
Pre-approved offers — personal loans, top-ups and credit-limit upgrades with one-tap acceptance.

Explore WhatsApp API

Meridian BankWhatsApp API · Verified business

Account servicing

Hi Priya 👋 Your Savings A/c ••4821 balance is ₹1,42,908.50

Mini StatementDownload PDF

Loan servicing

Your Personal Loan EMI of ₹18,450 is due on 05 Aug.

Pay NowView Schedule

Bulk SMS, OTP & 2FA

The backbone of Indian financial messaging. Every login, payment, mandate and card transaction depends on an OTP arriving in seconds — on a high-priority route that works on every handset, every network and every DND number.

Priority OTP route — sub-5-second delivery for 2FA, UPI mandates and card authentication.
Transaction alerts — debit, credit, NEFT/IMPS and card-swipe alerts sent the instant they clear.
Fraud & security alerts — unusual-login and high-value-transaction warnings with a block-card shortcode.
DLT-registered templates — headers, templates and consent managed so nothing gets blocked.

Explore Bulk SMS

MRDNBKSMS · Transactional route

2FA / OTP

OTP for your transaction of ₹24,999 at Amazon:

4 8 2 9 1 6

Valid 10 min. Never share this code. -Meridian Bank

Fraud alert

Unusual login detected on your account from Mumbai at 02:14 AM. Not you? SMS BLOCK 4821 to 567676 immediately.

RCS Messaging

The strongest anti-phishing tool in your stack. RCS puts your verified bank name, logo and blue tick on every message inside the default Android inbox — so customers can tell a real transaction alert from a scam at a glance.

Verified brand sender — logo, name and blue tick that phishers cannot spoof.
Rich statements & alerts — transaction cards with amount, merchant, balance and a Dispute button.
Product carousels — credit cards, insurance plans and FD rates shown side by side with Apply buttons.
Automatic SMS fallback — devices without RCS receive the same alert as a plain SMS.

Explore RCS

Meridian BankRCS · Verified sender

Transaction alert

Amount debited₹24,999.00

MerchantAmazon Pay

Account••4821

Available balance₹1,17,909.50

View StatementDispute

Voice Calls & IVR

When money is at stake, a call still lands hardest. Automate collections, confirm high-value transactions and give customers a self-service line — without adding a single seat to your call centre.

Automated collections — EMI and premium-due reminder calls with press-1 to pay and press-2 for an agent.
Voice OTP — a spoken code for customers whose SMS fails or who can't read the screen.
Fraud confirmation calls — verify a suspicious transaction in seconds before it settles.
IVR in 22+ languages — text-to-speech reminders in Tamil, Hindi and every major Indian language.

Explore Voice & IVR

Outbound IVRCollections campaign · Live

Call script

"This is Meridian Finance. Your EMI of ₹18,450 is overdue by 3 days."

1Pay now via secure link

2Speak to a recovery agent

3Request a payment date

Email & Transactional Email

The system of record. Statements, policy documents, tax certificates and regulatory notices need a channel that carries attachments, survives audits and lands in the inbox — not spam.

Statements & documents — password-protected account statements, policy PDFs and Form 16A/interest certificates.
Regulatory & policy notices — rate-change, T&C and KYC-update communications with delivery proof.
Renewal & nurture journeys — insurance renewals, SIP nudges and product education sequences.
Deliverability engineering — SPF, DKIM, DMARC and dedicated IPs so critical mail never lands in spam.

Explore Transactional Email

statements@meridian.inTransactional email · Delivered

Subject

Your July account statement is ready

AttachmentStatement_Jul.pdf

ProtectionPassword-protected

StatusDelivered · Opened

Download Statement

Fallback routing

An OTP that arrives late is a customer you lose

Textspeed cascades every critical message down the chain automatically — and bills you only for the channels actually attempted.

WhatsApp APITrying…

RCSIdle

SMSIdle

Voice callIdle

EmailIdle

One API call, five channels

Billed only for attempted channels

Retry windows you control

Unified delivery audit log

Security & compliance

Built for a regulated industry

Financial messaging fails audits, not just deliveries. Textspeed is engineered so your communication stack survives both.

DLT & TRAI registered

Headers, templates, consent and scrubbing handled correctly — transactional alerts and OTPs reach even DND numbers, promotional content stays within permitted hours.

Encryption end to end

TLS in transit, encryption at rest, tokenised customer identifiers and role-based access control across the panel and API.

Complete audit trail

Every message, template, retry and fallback hop is logged with timestamps — exportable evidence when the regulator or an ombudsman asks.

Anti-phishing by design

Verified WhatsApp API and RCS senders, registered SMS headers and template locking make it far harder for fraudsters to impersonate your brand.

99.9% uptime SLA

Redundant operator routes, automatic failover and real-time monitoring — because an OTP outage is a revenue outage.

Core-system integration

REST APIs, SMPP binds and webhooks that connect to core banking, LOS/LMS, policy admin, CRM and fraud-monitoring systems.

Testimonials

Trusted by growing businesses across India

See why leading brands choose Textspeed for reliable customer communication.

“Reliable & Effective Bulk SMS Services”Textspeed Technology has been a game-changer for our marketing campaigns. Their Bulk SMS service helped us reach our customers instantly, increasing engagement and sales. The reliability and delivery speed are exceptional!

RameshMarketing Head, Tanishq

“Complete Communication Solutions Under One Roof”We rely on Textspeed Technology for all our messaging needs, including Bulk SMS, WhatsApp API, and RCS services. Their seamless integration and efficient support have significantly enhanced our customer communication. Highly recommended!

AkashMarketing Manager, Astral Pipes

“Trusted Bulk SMS Partner”Textspeed Technology has provided us with an outstanding Bulk SMS service that helps us communicate effectively with our stakeholders. Their system is fast, efficient, and easy to use!

RaguProject Zonal Head, Chennai Corporation

“Powerful WhatsApp & SMS Marketing”Textspeed’s Bulk WhatsApp and SMS solutions have been instrumental in boosting our promotional campaigns. Their platform is user-friendly, and the customer support is top-notch!

RevathiMarketing Head, Poorvika

“Seamless Bulk Messaging Solutions”Textspeed Technology’s Bulk SMS service has helped us streamline our sales communication. Their high delivery rates and intuitive platform make them a valuable partner for our business.

AshiqSales Head, Mohamed Sathak

Independent verification

Don't Just Take Our Word For It . Ask AI

Explore how leading AI platforms describe Textspeed as a communication platform as a service (CPaaS) built for modern business communication. From WhatsApp API and SMS to RCS, Voice, and Email, our enterprise communication solutions help businesses connect, engage, and scale with confidence.

ChatGPT

Ask OpenAI's ChatGPT about Textspeed.

Ask ChatGPT

Claude

Ask Anthropic's Claude about Textspeed.

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Gemini

Ask Google's Gemini about Textspeed.

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Perplexity

Ask Perplexity about Textspeed.

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Grok

Ask xAI's Grok about Textspeed.

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Trusted by businesses for WhatsApp API, SMS, RCS, Voice, Email, and enterprise communication solutions.

AI responses are generated independently by each platform and may vary based on publicly available information.

FAQ

BFSI messaging — questions answered

What banks, NBFCs, fintechs and insurers ask before switching to Textspeed.

Textspeed routes OTP and 2FA traffic on a dedicated high-priority transactional route, with typical delivery in under five seconds and a 99% API delivery success rate. If the SMS route is congested, smart fallback automatically pushes the same code over WhatsApp API or a voice call so authentication never fails silently.

Yes. OTPs, transaction alerts, EMI reminders, claim updates and other service or transactional messages are delivered 24x7 to all numbers including DND, provided the templates are correctly registered on DLT. Promotional content, such as pre-approved offers, requires customer consent and follows TRAI's permitted hours.

Textspeed is DLT-registered and TRAI-compliant: sender headers, message templates, consent records and scrubbing are all managed for you. Every message, retry and fallback hop is logged with timestamps, producing an exportable audit trail for internal compliance teams, regulators and ombudsman queries.

A verified WhatsApp API business account becomes a servicing channel: customers check balances and mini statements, download policy or loan documents, complete KYC, pay EMIs through secure links, track claims and accept pre-approved offers — all without visiting a branch or calling the contact centre, which cuts call-centre volume sharply.

Yes. Build an escalation ladder: a pre-due reminder on WhatsApp API, a due-date SMS, then an overdue press-1-to-pay voice IVR call, with an email carrying the payment link. Each stage triggers only if the previous one goes unanswered, so field recovery teams are used only where they are genuinely needed.

RCS displays your verified brand name, logo and blue tick inside the customer's default Android inbox, with rich transaction cards showing amount, merchant and balance. Because that verified sender identity cannot be spoofed the way a plain SMS header can, customers can distinguish genuine bank messages from fraudulent ones at a glance.

Yes. REST APIs, SMPP binds and webhooks connect Textspeed to core banking platforms, loan origination and management systems, policy administration software, CRMs and fraud-monitoring engines — so transaction, disbursal, claim and renewal events trigger messages automatically in real time.

Fallback routing takes over. A message initiated on WhatsApp API cascades to RCS, then SMS, then a voice call, then email — through a single API call, with retry windows you define. You are billed only for the channels actually attempted, and the complete cascade appears in the delivery audit log.

Data is encrypted in transit and at rest, customer identifiers are tokenised, access to the panel and API is role-based, and all activity is audit-logged. Your customer database remains your property, is never shared or resold, and can be purged on request.

Secure Customer Communication for
Banks, NBFCs, Fintechs & Insurers