RCS

RCS, or Rich Communication Services, is a richer business messaging channel that can support verified branding, images, carousels, buttons, suggested replies and delivery or read indicators. Textspeed provides RCS Business Messaging capabilities for brands that want interactive messaging beyond plain SMS.

Textspeed supports RCS Business Messaging with brand verification, agent setup, rich message design, interactive content and SMS fallback for devices or recipients that are not RCS-ready. Businesses can use the platform for branded customer engagement, promotions, product discovery and support.

Set up and verify the business brand and RCS agent, design the required rich message content, configure suggested actions and campaign data, test on supported devices, and define SMS fallback. Then connect the campaign to your CRM or application if messages need to be triggered automatically.

SMS is primarily plain text, while RCS can provide branded sender information, rich cards, images, carousels, buttons, suggested replies and delivery or read indicators. Textspeed also supports SMS fallback so a campaign can still reach recipients whose devices or networks do not support the richer RCS experience.

RCS pricing depends on message type, campaign volume, carrier or market availability, rich-content requirements and the provider’s commercial plan. Because rates and eligibility can vary, Textspeed should provide the current quote for the specific RCS use case and expected traffic.

RCS is useful for product discovery, rich promotions, appointment reminders, customer support, order communication and interactive campaigns. Brands can use images, cards, buttons and suggested replies to create more engaging customer journeys than plain-text messaging.

Yes. RCS campaigns can be connected to CRM, e-commerce and other business applications through APIs or supported integrations. This allows businesses to trigger personalized messages, synchronize customer data and capture campaign events. Textspeed’s RCS platform is designed for managed business messaging and automation.

Check RCS eligibility, agent or brand status, recipient device and network support, message configuration and delivery events. If the recipient is not RCS-ready, confirm that SMS fallback is configured. Delivery logs can help determine whether the failure is related to recipient capability, content configuration or platform connectivity.